Cancellation Policy
We have a 2 hr cancellation policy. We charge 100% for:
Same-day moves
Reschedules
No-shows
Cancels
You need to reach us by business close the day before your appointment to make any changes. In some cases, we may be able to rebook the times if you let us know about your conflict promptly; please do not depend on the rebooking option, it is not always possible. If you cancel for ANY reason within 1 hr of your scheduled time, you should expect to be charged in full regardless of the reason.
This policy applies to both old and new clients. It is in place so that we can pay a livable wage to employees as they are commission based. We love our clients, but we do not renegotiate this policy for any reason.
Last-minute cancellations are always charged, and the charge may not be used as a credit. Massage is like going to the theater, the show goes on even if you’re not there.
We do not make money off our cancellation policy by collecting multiple fees; it is there to pay for the time reserved that is now unbooked. We recommend not booking when you may get called to work or directly after flights so that you are not charged for canceling.
Lateness
Massage therapy is sold in units of time that are specific to your start time. If you are late, we may not be able to accommodate your full appointment length. Shorter appointments are still charged the full appointment fee. We cannot go into the next person’s time for any reason; please plan your day carefully.
Gratuities
Massage therapists are traditionally tipped, employees. Gratuities are appreciated and can be left in cash and Venmo at our location.
Insurance
We do not accept insurance as a form of payment but we can issue you an invoice on request so that you can submit to insurance. We are out of network but also take HSA and FSA. You will need to check your benefits to see if you have coverage.
Prenatal Massage
Please let us know at the time of booking if you are pregnant. We do not discriminate against pregnant people for any reason, and you are welcome to come in at any point in your pregnancy. Having a massage in your first trimester is safe.
Packages
Packages can be purchased for some of our services in ‘bulk’ to lower the cost. They may be refunded in full for 30 days after purchase, unused. Once used, packages cannot be refunded. Packages are for YOU and not meant to be shared. We recommend buying a gift certificate if you would like to send it to someone. Packages must be used in the location they were purchased.
Gift Certificates
Gift Certificates are refundable up to 30 days provided they are unused. Once given, the gift card belongs to the new owner we cannot take it back. Gift cards have no cash value other than for massage. We cannot issue you money back on your remaining balance. The best thing to do is to use it.
Privacy Policy and Data Collection
This privacy notice for Supreme Transformation LLC (DBA as Casey Healing Wellness 473 River Rd Edgewater , NJ (“Casey Healing Wellness”, “we”, “us” or “our”), describes how and why we might collect, store, use, and/share (“process”) your information when you use our services (“Services”), such as when you:
Visit our website at http://www.caseyhealingwellness.com, or any website of our that links to this privacy notice.
Engage with us in other related ways, including any sales or marketing.
Purchase services from us.
If you have questions or concerns about this privacy policy as written, please email us at info@caseyhealingwellness.com.This privacy notice will help you understand your rights. And your options. If you disagree with the policy herein, please do not use or engage with our services.
We collect certain data in order to book your appointment. To book your appointment, we need to ask for your name, phone number, email and credit card information. This information is stored on our booking site, Boulevard Booking. For more information on you can go to https://www.joinblvd.com/products/data-security
We share your information with our service providers so that we can engage in business with you. We may also share this record if it is requested to comply with a subpoena or other legal type request required by law.
Our site also collects data for marketing reasons. We use google analytics to track and target ads.
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Our site also collects log and usage data.
Our site may also collect device data.
Our site may also collect location data.
Our site may also use a pixel or cookies.
How do we process this information?
We process this information to fulfill our contracts with you, provide better service and communicate with you. We might also use it to prevent fraud, to comply with laws or in a way that is requested by you, the customer.
Examples include: Email marketing, targeted ads, requesting your feedback, communicating with you, administration, legal responsibilities, marketing of other kinds, identifying trends in behavior, improving the user experience, creating profiles and more.
Sensitive Information
When necessary, we also process sensitive information, such as health care information in order to create a SOAP note.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
Opting out/requesting
You can opt out of email marketing at any time by clicking unsubscribe at the bottom of your marketing email. You can also email us at info@caseyhealingwellness.com to opt out. If you have created a log in and user profile, you can also control your marketing preferences from that profile. If you wish to have your profile deleted, please contact us at the above email and we will help you delete your account.
